Politique d’expédition

Last updated: 22 October 2026

Tricotelle sends orders to addresses inside Metropolitan France. French overseas departments and regions, other European countries, and destinations outside Europe are not served.

Where parcels are packed. Everything leaves from 27 Avenue Georges Clémenceau, Ambert, 63600, France. That is the only dispatch point; nothing is sent from a third-party warehouse, and the returns address is the same building.

Handling time. An order confirmed on a business day before 4:00 PM Central European Time is packed the same day when the item is in stock. Orders placed after that hour, at the weekend, or on a French public holiday are packed the next business day. Allow 1–2 business days for packing before the parcel leaves us. A dispatch email follows once it is on its way.

Time on the road. After dispatch, delivery inside Metropolitan France takes 3–5 business days. That figure is transit time, counted from dispatch rather than from the moment you order. Corsica can need one extra business day depending on the sailing. For a postcode-level estimate before buying, write to info@tricotelle.my and we will check it with the carrier.

Who carries it. Parcels travel with Colissimo, Chronopost, or Colis Privé. The choice depends on your postcode and the size of the parcel — a folded scarf and a boxed hat do not go the same way. If a particular carrier suits you better, reply to your order confirmation and we will see whether it can be arranged. Tracking is in the dispatch email. Where tracking has shown no movement for two full business days, send the order number and we will take it up with the carrier.

What it costs. Nothing. Delivery within Metropolitan France is free, and no shipping line is added at checkout. If a parcel comes back because the address entered at checkout was incomplete or wrong, we will contact you and arrange a second delivery at no charge.

If it arrives damaged. Risk in the goods moves to you when the carrier records delivery at the address supplied. Where a parcel arrives visibly crushed, wet, or torn, mark the carrier's slip if you get the chance, photograph the packaging before opening it, and email info@tricotelle.my within 48 hours. We will raise it with the carrier and, where a replacement cannot be supplied, handle it under the Returns and Refunds Policy.